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A more human take on personal CRM.

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Config 2024: Turning ambiguity into clarity: learnings and principles (Lane Patrick Shackleton) The role of a PM, as well as building product, is fraught with ambiguity. And if ""turning ambiguity into clarity"" sounds ambiguous, that's because it is. So, Lane will walk through the underlying philosophy, stories, and pragmatic approaches that might be useful. He'll prompt the audience to reflect more deeply on their own experience to discover clarifying principles of their own. Featuring: Lane Patrick Shackleton, CPO, Coda

Lane Shackleton is CPO of Coda, where he’s been leading the product and design team for over eight years. Lane started his career as an Alaskan climbing guide and then as a manual reviewer of AdWords ads before becoming a product specialist at Google and later a Group PM at YouTube. He also writes a weekly newsletter with insights and rituals for PMs, product teams, and startups. In today’s conversation, we discuss: • Principles that set great PMs apart • Rituals of great product teams • The fine line between OKRs and strategy, and why it matters • “Two-way write-up” • The story of how skippable YouTube ads were born and lessons learned • How to gauge personal career growth • “Tim Ferriss Day” and its impact on Coda’s history • How Lane bootstrapped his way to CPO from the bottom of the tech ladder — Brought to you by Eppo—Run reliable, impactful experiments: https://www.geteppo.com/ | Vanta—Automate compliance. Simplify security: https://vanta.com/lenny | Ezra—The leading full-body cancer screening company: https://www.ezra.com/lenny Find the transcript and references at: https://www.lennyspodcast.com/what-sets-great-teams-apart-lane-shackleton-cpo-of-coda/ Where to find Lane Shackleton: • X: https://twitter.com/lshackleton • LinkedIn: https://www.linkedin.com/in/laneshackleton • Substack: https://lane.substack.com/ Where to find Lenny: • Newsletter: https://www.lennysnewsletter.com • X: https://twitter.com/lennysan • LinkedIn: https://www.linkedin.com/in/lennyrachitsky/ In this episode, we cover: (00:00) Lane’s background (04:03) Working as a guide in Alaska (07:32) Parallels between guiding and building software (09:12) Why Lane started studying and writing about product teams (12:49) How Lane came up with the career ladder and guiding principles (14:10) The five levels Coda’s career ladder (16:30) Principles of great product managers (21:06) The beginner’s-mind ritual at Coda (24:05) Two rituals: “cathedrals not bricks” and “proactive not reactive” (27:46) How to develop your own guiding principles (31:17) Learning from your “oh shit” moments (36:03) Rituals from great product teams: HubSpot’s FlashTags (42:15) Rituals from great product teams: Coda’s Catalyst (47:01) Implementing rituals from other companies (49:48) How to navigate changing vs. sticking with current rituals (53:02) “Tag up” and why one-on-one meetings are harmful  (55:27) Lane’s handbook on strategy and rituals (57:10) How skippable ads came about on YouTube    (1:01:46) Lane’s path to CPO (1:07:02) Advice for aspiring PMs (1:10:53) Tim Ferriss Day at Coda (1:13:24) Using two-way write-ups  (1:19:30) The fine line between OKRs and strategy, and why it matters (1:21:41) Lightning round Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com. Lenny may be an investor in the companies discussed.